Privacy Policy

At WigoTravels (info@wigotravels.com), we prioritize your privacy and data protection. This policy governs our website’s practices for collecting and handling your information to ensure seamless service delivery.
If you find this policy unsatisfactory, we respectfully request that you refrain from using our services. For any clarifications or concerns regarding this policy, please reach out to our Customer Support Team at support@wigotravels.com.
We comply with the General Data Protection Regulation (GDPR), which bolsters data protection rights for European residents. By utilizing our website, you confirm that you have reviewed, comprehended, and accepted this Privacy Policy and the data handling practices outlined herein.
This Privacy Policy elucidates how WigoTravels (info@wigotravels.com) gathers, utilizes, and shares your personal data, with a focus on our dedication to security and confidentiality.
Personal Data Collection
Personal data encompasses any information that can identify an individual, such as name, email address, phone number, home address, birth date, password, and payment details. It excludes anonymized or de-identified information.
We collect personally identifiable information including:

• Full name
• Email address
• Contact number
• Residential address
• Financial account information (credit/debit/bank)
• Internet Protocol (IP) address

  This information is gathered when:

  You make a reservation or choose a package via our website, app, or customer service team.
  You sign up, inquire about holiday packages, opt for newsletters, join competitions, share experiences, or provide details related to holiday packages, queries, or promotions.
  You establish a free account on our platform, participate in surveys, or offer feedback.
  You engage with us, show interest on third-party platforms, or voluntarily provide information for promotional purposes.

  While certain sections can be browsed without registration, activities like placing orders require you to register. We may use your contact details to send offers, payment reminders, travel vouchers, and industry updates via newsletters. If you prefer not to receive such communications, you can opt out using the link provided in the email.

Utilization of Personal Data

We employ your personal information to fulfill the services you request. If we use your data for marketing purposes, we will provide an option to opt out.
Your personal information may be used specifically for:

• Resolving disputes
• Troubleshooting issues
• Ensuring service safety
• Collecting due fees
• Customizing services to user interests
• Providing updates on offers, products, services, and news
• Personalizing your experience
• Detecting and preventing errors, fraud, and illegal activities
• Enforcing our terms and conditions
• Conducting research and analysis to enhance customer experience
• Performing periodic operational audits
• Contacting you with crucial information or notices, as explained during data collection

Marketing Initiatives

Marketing promotions, research, and programs help us understand your preferences, develop initiatives, and improve user experience. WigoTravels often sponsors promotions offering travel-related prizes. We collect contact details and survey responses for these activities, using this information to notify winners and refine our promotions and products based on feedback.

Usage of Demographic and Profile Data

To enhance our offerings, WigoTravels periodically gathers and analyzes demographic and profile data based on your interactions with our platform. We use your IP address to diagnose server issues and manage our online platforms, as well as to identify you and collect general demographic information.
We may invite you to participate in optional online surveys requiring contact and demographic details (e.g., zip code, age, income). This data helps us tailor your experience on our platform, providing content and features aligned with your preferences.
Sharing Your Personal Information

We may share your personal information with our corporate entities and affiliates to:

• Spot and stop identity theft, scams, and other illegal actions
• Link related accounts to prevent service misuse
• Facilitate joint or co-branded services involving multiple corporate entities

  These entities will not market to you unless you explicitly opt-in. We may disclose personal information when:

• When the law says we must, or when police are looking into crimes
• Necessary to respond to legal processes
• Needed by our legal, financial, or other expert advisors
• Enforcing our policy terms
• Responding to claims of third-party rights violations
• Protecting the rights, property, or safety of our users or the public

  We may also share your data with subsidiaries or business partners to enhance your browsing experience. These entities will protect your information with the same level of care they give their other members’ data and must comply with this policy.

Data Retention Period

We retain your personal data for as long as necessary to achieve our collection purposes, including legal, accounting, or statutory reporting obligations.
In determining the appropriate retention period, we consider:

• The extent, nature, and sensitivity of the personal data
• Potential risks from unauthorized use or disclosure
• Processing purposes and whether these can be achieved through other means
• Applicable legal requirements

We may retain certain information even after account closure if necessary to fulfill legal obligations, maintain security, prevent fraud and abuse, or enforce our rights.

Cookies

WigoTravels employs cookies, including third-party ones, on specific pages of our website and app. These small files stored on your device help us offer tailored services based on your needs and preferences. Some features are only accessible through cookies, which may be used regardless of registration status.
Third-party vendors, such as Google, may use cookies to display ads based on your visits to our website. You can opt out of interest-based advertising cookies on the respective third-party websites, if available.
We utilize both persistent and session cookies on your device. The cookie we employ are designed to exclude any data that could directly identify you as an individual.

Safeguarding Your Personal Information

At WigoTravels, protecting your personal data is our priority. However, it’s important to understand that internet transmissions are never completely secure. While we implement robust measures to protect data on our website, users should be aware that they transmit information at their own discretion.

Policy Updates and Modifications

We reserve the right to revise this policy periodically without advance notice. Continued use of our digital platforms implies acceptance of any changes. We encourage regular review of these terms. If you find any modifications unacceptable, you may cease using our services immediately.

User-Generated Content License

By voluntarily submitting travel photos or videos to WigoTravels through any of our platforms, you grant us a comprehensive license. This non-exclusive, perpetual, royalty-free, transferable, and sub-licensable license allows us to edit, broadcast, reproduce, use, syndicate, print, and distribute your submitted materials across our affiliated websites, programming, platforms, and applications. We may alter the manner and extent of use without prior notification.

You affirm that you possess the legal authority to grant this license and ensure that your submissions, and our use thereof, do not violate any laws, regulations, or third-party agreements. Furthermore, you guarantee that your content does not infringe on copyrights, privacy rights, publicity rights, contain defamatory material, or violate any intellectual property or other rights of any individual or entity.

Security Measures

We employ stringent security protocols on our digital platforms to protect against unauthorized access, loss, misuse, and alteration of information under our control. Secure server access is provided for account modifications. Once we receive your information, we adhere to strict security procedures to maintain its confidentiality.

For service transactions, we redirect to reputable payment gateways (such as PayU, Citrus, EBS, PayTm) that securely process financial information.

Communication Preferences

You have the option to opt out of receiving non-essential communications from WigoTravels and our partners after account creation. To unsubscribe from our newsletters or other materials, contact support@wigotravels.com.

Information provision, including personal data, is voluntary. You may revoke consent at any time, though this may limit your access to certain services. You can view, edit, correct, or remove the information you’ve provided to us. We retain personal information only as long as necessary for lawful purposes or as required by applicable laws.

If you disagree with our policy terms and currently use our services, please withdraw consent or update your information via support@wigotravels.com. You may also remove our app if you’re using it to access our services.

Third-Party Advertising

We may employ third-party advertising platforms on our website and app. These platforms may use your personal information to display targeted ads. WigoTravels does not endorse or take responsibility for the privacy practices of these third-party advertisers. We disclaim liability for any issues arising from accessing these external advertising websites. We advise reviewing their privacy policies before engagement.

Confidentiality Agreement

We may share confidential information with you, which you agree not to disclose without our explicit written consent. Similarly, we treat your information as confidential, only sharing it with third parties when legally mandated or as outlined in this policy.

User Responsibility Disclaimer

As a WigoTravels website user, you assume full responsibility and risk for your online activities, including website use, internet access, posted documents, and overall conduct. Your use of our site is governed by our policy. If you find our policy unsatisfactory, we kindly request that you refrain from using our portal.